It is undeniable. After the explosive rise of AI in general and more specifically, Generative AI in the past few years, it is now more or less mainstream. But as the world is focusing on claims like the race to AGI (Artificial General Intelligence), another use of AI is penetrating our daily lives: and it is not risk free! In...
On October 20th, the world woke up to a digital standstill. Hundreds of online services stopped working—or functioned only partially. Apps like Airbnb, Signal, Venmo, Coinbase, and Lyft were all down.
Saturday September 20th the world woke up to news that several European airports amongst which hubs like London Heathrow, Berlin Brandenburg and Brussels Airport. These airports had serious operational problems checking customers in for flights, causing long delays and even canceled flights. The cause was quickly found to be a cybersecurity...
We all are (one way or another) part of the Service Delivery process of organizations. Either because we play part in delivering services to customers (as a project manager, Engineer, pre-sales or Service Desk professional) or because we are ordering services, either as a company or as a private person. Think for instance of the process if you...
We recently tried something unusual: creating a podcast without microphones, cameras, or even people.
On April 28, 2025, the Iberian Peninsula was hit by a massive power outage. While power outages aren't unusual, this one made global headlines due to its unprecedented scale: all of Spain, much of Portugal, and parts of France and Andorra lost power. Sixty million people were affected. Train stations, airports, and government buildings were forced...